CRM-Systems-Small-Business-UseTwo to three years ago, most small businesses used spreadsheets to handle and manage their contacts. Sadly, businesses encountered numerous issues by using spreadsheets. This is where CRM systems came in. Customer Relationship Management (CRM) helps you better manage and grow your business.

Whether you are looking for a free CRM version to match your budget, robust CRM software solution, or just a simple one customized for your small business, there is a CRM system choice for you. The following are the best CRM systems every small business should use:


Salesforce is a cloud-based and all-in-one solution that brings with it everything you might be looking for in CRM software. Even though it is typically associated with large enterprises and businesses, the Salesforce’s small business edition allows you to take advantage of its robust set of CRM resources and tools at an extremely affordable price. For sure, this platform is very easy to use. It contains excellent features such as workflow automation, sales forecasting, contact and opportunity management and lead generation.


Insightly is a very simple but feature-rich CRM system that fits the bill for micro-businesses. This software boasts of basic capabilities that every small business needs in CRM software. Moreover, it is highly scalable as a business grows. To get every small business owner started, there is a free version. The paid plans usually begin at a portion of the total price of comparable CRM systems.

Zoho CRM

This is extremely powerful CRM software, which does not compromise on its capabilities simply because you aren’t paying for it. Different from the other complimentary CRM, this tool provides all the main functionalities of a CRM tool. It lets, approximately, ten users onboard at no additional cost. Additionally, you have access to your data anytime you are in need. The mobile app also allows you to access data on the go.

When looking for the best CRM software for your business, it is important to have criteria to help you identify it. Use the following factors to help you arrive at the best CRM system:

  • Ease of use
  • Cost
  • Contact-management features
  • Sales and marketing tools
  • Lead-generation tools
  • Customization options
  • Employee-tracking capabilities
  • Automation capabilities
  • Customer service
  • Service limitations
  • Mobile access
  • Reporting and analytics
  • Third-party integration

The most important thing is to consider your needs first. After this, look at the features the CRM software comes with. This way, you will end up settling for the best.

If you want to effectively and effortlessly deploy Metadata from your organization to another organization, then migration tool is your ideal tool. You can also use it to retrieve metadata from your organization, make a few changes locally, and re-deploy the metadata in the organization. This migration tool is without a doubt one of the best the market has to offer. It helps you get your metadata in XML files from the server.

Luke Adams is an expert in Predictive Analytics and Customer Relationship Management. His vast experience in the IT industry has equipped him with information on the migration tool.