It believes every office worker had ever encountered a situation that when you open a office program, the process of opening is slow and sometimes it may appear to stop responding (hang). Especially the Outlook is more likely to meet this problem than Word, Excel and PowerPoint file, and even the problem can not be solved via reinstalling the Office or the system, but we can avoid this phenomenon smoothly via starting the Office program rather than opens the document directly.

Cases and Solutions

1: Antivirus software “ESET”

If you are using the antivirus software named “ESET” on your PC, it is most likely to be the murderer and it can case the problems that slow start, stop the illegal closure and stop response etc.!

Solutions: Directly uninstall the ESET and get another antivirus software to replace it!

2: Add-on case this Fault

Some times the add-ons can also case the office program slow start, illegal closure and the not response.

Solutions: Open Excel 2007 and click the “Office” button at the upper left corner and select the “Excel option”. Then select the “Add-on option” at the pop-up dialog box, go ahead select the “COM add-on” in the "management" item and click “Go”. Cancel the mark that you do not want to load and click “OK” in the new dialog.

3: Use Microsoft Office Diagnostic tool to slove the problem

Click the “Start” button in the taskbar at the bottom left corner of the screen, then select "all programs", select "Microsoft Office" menu in the pop-up menu, select “All Program” "Microsoft Office" and "Microsoft Office diagnosis” in turn.

After opening the "Microsoft Office Diagnosis" window, select "Continue", and run the diagnostics. When the computer finish the the diagnosis and repair automatically, restart the computer. Done!

4: Some other ways to slove this problem

1: Use Microsoft Fix tool to fix it, please refer to

2: Repair the registry via opening the following items to slove it

Office2003: H_C_U\Software\Microsoft\Office\11.0\Common\Open Find

Office2007: H_C_U \Software\Microsoft\Office\12.0\Common\Open Find

Then create "EnableShellDataCaching" key, and at the right side of an assignment is 1.

3: Delete all the files of C:\WINDOWS\system32\spool\printers Folder

4: Delete “C:\Documents and Settings\Administrator\Application Data\Microsoft\Templates\” template file

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